Cookie Policy of Userbrain

Last Modified: June 08, 2022

1. General

When using our website https://tester.userbrain.com, so called cookies are used to ensure satisfactory website use and use of Userbrains services. A cookie is a small text file downloaded on the hard drive of your device via your browser. Cookies serve the purpose of enabling the correct functioning of Userbrains website, expanding the functional scope of the website and realizing an optimization of its functions. In addition, cookies may also be used to collect statistical data and for marketing purposes.

2. Data Controller

Userbrain GmbH
Frauengasse 7
8010 Graz
AUSTRIA
email: support@userbrain.com

3. Types of Data collected

Cookies may contain the following data:

  1. Log files: e.g. IP addresses; browser type, browser version, used OS, referrer URL, hostname of the accessing computer, date and time of the server request
  2. Usage data: e.g. IP addresses, URI addresses, the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited

More information about the collected personal data is provided in the dedicated sections of this cookie policy or by specific explanation texts displayed prior to the data collection.

4. Data Transfer to Third countries

Some of the collected data will be transferred to third countries (i.e. outside the EU and the EEA).

In case the operator of a third party cookie is located in the USA or Australia, your personal data will be transferred to the USA or to Australia. There is currently no adequacy decision by the EU Commission for the USA or for Australia in accordance with Article 45 Paragraph 3 leg cit. This means that your data will be transferred to a country that does not offer an adequate level of protection in terms of security of your personal data compared to the EU. Which data importer in the USA or in Australia your data is transmitted to depends on which services are used. These services are listed below.

The transfer of your personal data to the USA or to Australia involves the following risks: (i) your personal information may be disclosed by the data importer; (ii) Authorities conducting surveillance programs, among other things, could gain access to your personal data; (iii) your legal remedies are limited in certain circumstances; (iv) the technical and organizational measures taken by the data importer to protect personal data may not fully meet the quantitative and qualitative requirements of the GDPR.

5. Detailed information on the use of cookies

A detailed description of the cookies used by Userbrain is set out below. If you have any questions, please contact support@userbrain.com.

5.1. SPAM protection – Google reCAPTCHA

This type of service analyzes the traffic of Userbrain, potentially containing users' personal data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM. This cookie ist necessary for operating our website and can therefore not be disabeld. If users do not want userbrain to set this cookie, please do not visit our website.

  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    e-mail: support-at@google.com
  3. Purpose of the processing activity:
    Google reCAPTCHA is a SPAM protection service provided by Google and is used to identify spam and to protect Userbrain against spam and cyberattacks.
  4. Personal Data processed:
    Log files and usage data
  5. Legal Basis:
    Data processing is based on the legal ground of legitimate interest (Art 6 (1) (f) GDPR). Userbrain has a legitimate interest to procetct its website against spam and cyberattacks. Therefore your consent is not requestet.
  6. Name of the cookie and Storage duration:
    This cookie is a session cookie and is deleted after the session ends. _GRECAPTCHA: duration of the session
    • rc::a: indefinite
    • rc::b: duration of the session
    • rc::c: duration of the session
  7. Further information:
    The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

5.2. Interaction with live chat platforms by Olark Widget

Userbrain uses cookies to enable basic interactions and functionalities, allowing users to access selected features of the service and facilitating the user's communication with the controller.

  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Habla Inc. (dba Olark), 427 N Tatnall St 63602 Wilmington, Delaware 19801, USA
    e-mail: privacy@olark.com
  3. Purpose of the processing activity:
    The Olark Widget is a service for interacting with the Olark live chat platform provided by Habla, Inc. This type of service allows users to interact with third-party live chat platforms directly from the pages of Userbrain, for contacting and being contacted by Userbrain support service.
  4. Personal Data processed:
    Log files and usage data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Transfer of data to third countries:
    USA
  7. Further information:
    https://www.olark.com/privacy-policy

5.3. Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of Userbrain and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

5.3.1 Displaying content by Wistia widget
  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Wistia, Inc., 120 Brookline Street, Cambridge, Massachusetts 02139, USA
    e-mail: privacy@wistia.com
  3. Purpose of the processing activity:
    Wistia is a video content visualization service provided by Wistia, Inc. that allows Userbrain to incorporate content of this kind on its pages.
  4. Personal Data processed:
    Log files and usage data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Transfer of data to third countries: USA
  7. Further information:
    https://wistia.com/privacy
Displaying content by Vimeo video
  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Vimeo LLC, 555 West 18th Street, New York, New York 10011, USA
    e-mail: privacy@vimeo.com
  3. Purpose of the processing activity:
    Vimeo is a video content visualization service provided by Vimeo, LLC that allows Userbrain to incorporate content of this kind on its pages.
  4. Personal Data processed:
    Log files and usage data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Name of the cookie and Storage duration:
    • player: 1 year
    • vuid: 2 years
  7. Transfer of data to third countries:
    USA
  8. Further information:
    https://vimeo.com/privacy

5.4. Analytics

For the statistical analysis of the website and the services Userbrain uses cookies to measure traffic and analyze user behavior with the goal of improving the service.

5.4.1 HubSpot Analytics
  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, Massachusetts 02141, USA
    e-mail: privacy@hubspot.com
  3. Purpose of the processing activity:
    HubSpot Analytics is used to analyse marketing campaigns.
  4. Personal Data processed:
    Log files and usage data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Name of the cookie Storage duration:
    • __hssc: 1 hour
    • __hssrc: duration of the session
    • __hstc: 2 years
    • hubspotutk: 2 years
    • messagesUtk: 2 years
  7. Transfer of data to third countries:
    USA
  8. Further information:
    https://legal.hubspot.com/de/privacy-policy
5.4.2 Twitter Ads conversion tracking
  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Ireland
  3. Purpose of the processing activity:
    Twitter Ads conversion tracking is an analytics service provided by Twitter that connects data from the Twitter advertising network with actions performed on Userbrain. This cookie is used to analyse marketing campaings.
  4. Personal Data processed:
    Log Files and usage data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Name of the cookie and Storage duration:
    • personalization_id: 2 years
  7. Further information:
    https://twitter.com/en/privacy
5.4.3 Google Ads conversion tracking
  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland e-mail: support-at@google.com
  3. Purpose of the processing activity:
    Google Ads conversion tracking is an analytics service provided by Google Ireland Limited that connects data from the Google Ads advertising network with actions performed on Userbrain. This cookie is used to analyse marketing campaings.
  4. Personal Data processed:
    Log Files and usage data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Name of the cookie and Storage duration:
    • IDE: 2 years
    • test_cookie: 1 hour
  7. Further information:
    https://policies.google.com/privacy
5.4.4 Google Analytics with anonymized IP

Google Analytics is a web analysis service provided by Google Ireland Limited. Google utilizes the Data collected to track and examine the use of Userbrain, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    e-mail: support@google.com
  3. Purpose of the processing activity:
    Google Analytics is used to analyse marketing campaings.
  4. Personal Data processed:
    Log Files and usage data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Name of the cookie and Storage duration:
    • AMP_TOKEN: 1 hour
    • __utma: 2 years
    • __utmb: 30 minutes
    • __utmc: duration of the session
    • __utmt: 10 minutes
    • __utmv: 2 years
    • __utmz: 7 months
    • _ga: 2 years
    • _gac*: 3 months
    • _gat: 1 minute
    • _gid: 1 day
  7. Further information:
    https://policies.google.com/privacy

5.5. Heat mapping and session recording (Microsoft Clarity)

  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Microsoft Ireland Operations Limited, Z. Hd.: Data Protection Officer, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Irland.
    https://www.microsoft.com/de-at/concern/privacy
  3. Purpose of the processing activity:
    Heat mapping services are used to display the areas of a page where users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyse web traffic and keep track of user behaviour. Some of these services may record sessions and make them available for a later visual playback. Microsoft Clarity is also a remarketing and behavioral targeting service
  4. Personal Data processed:
    Log files and Usage Data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Further information:
    https://privacy.microsoft.com/de-de/privacystatement

5.6. Targeting & Advertising

Userbrain uses cookies to deliver personalized marketing content based on user behavior and to operate, serve and track ads.

This type of service allows Userbrain to inform, optimize and serve advertising based on past use of Userbrain by the user. This activity is facilitated by tracking usage data and by using cookies to collect information. Some services offer a remarketing option based on email address lists.

5.6.1 Twitter Remarketing
  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Ireland
  3. Purpose of the processing activity:
    Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter that connects the activity of Userbrain with the Twitter advertising network.
  4. Personal Data processed:
    Log files and usage data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Name of the cookie and Storage duration:
    • personalization_id: 2 years
  7. Further information:
    https://twitter.com/en/privacy

5.7. Google Tag Manager

  1. Cookie type:
    Third party cookie
  2. Name and contact information:
    Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland e-mail: support-at@google.com
  3. Purpose of the processing activity:
    This type of service helps the Controller to manage the tags or scripts needed on Userbrain in a centralized fashion. This results in the Users' data flowing through these services, potentially resulting in the retention of this data.
  4. Personal Data processed:
    Usage data
  5. Legal Basis:
    Consent of the data subject Art 6 (1) (a) GDPR
  6. Further information:
    https://policies.google.com/privacy

6. Rights of users

You will find a description of your rights in the privacy policy of Userbrain.

7. Definitions and legal references

Where this document uses the terms defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.